OlloLast Updated: 20/10/2026
1. Information We Collect
1.1 Personal Information
To provide our services, Ollo collects personal information when you register an account, including:
● Full name, email, and mobile number.
● Profile picture and gender.
● Address and other contact details.
● Payment details for processing transactions.
1.2 Location Information
The app uses GPS to collect real-time location data to provide accurate ride details, including your current location when requesting rides and your destination.
1.3 Ride Information
We also collect information regarding your rides, including trip details (pickup and drop-off locations, vehicle choice, fare amount, etc.) to process ride requests and payments.
1.4 Camera and Photos
Ollo uses your camera only when you choose to take a new profile photo — for example, a selfie so your driver can recognise you at pickup. Ollo opens your photo library only when you choose to pick an existing picture as your profile photo, or to attach a photo to a support ticket. A profile photo you take with the camera is also saved to your photo library so you keep a copy. Your profile photo is stored on your account and shown to drivers on your trips. Ollo never accesses your camera or photo library in the background.
1.5 Microphone and SOS Audio Recording
Ollo uses your microphone in two situations only:
● SOS emergency recording. When you press SOS (from the ride screen or the Safety Centre), the app starts recording the sound around you. Recording continues while the SOS is active — including if the app is in the background or your screen is locked — and stops when you tap “I’m safe” or after a maximum of 5 minutes. The recording is uploaded to Ollo’s servers and linked to that SOS incident, where it can be played only by authorised members of the Ollo safety team to understand and respond to the emergency. Every playback is logged. The recording is never played back in the app, and the copy on your phone is deleted once the upload succeeds.
● In-app calls. When you call your driver (or your driver calls you) through the Ollo app, your microphone carries your voice for the duration of the call. In-app calls are not recorded.
Nothing is recorded at any other time. If you do not grant microphone permission, SOS still alerts the Ollo safety team and your emergency contacts — only the audio recording is skipped.
1.6 Bluetooth
Ollo uses Bluetooth only to play in-app call audio through a connected headset or car system. Ollo does not scan for or collect information about nearby Bluetooth devices.
1.7 Managing Permissions
Camera, photo library, microphone, Bluetooth and location access are requested only when a feature first needs them, and each is optional apart from location, which is needed to book a ride. You can allow or withdraw any of these permissions at any time in your phone’s Settings.
2. How We Use Your Information
2.1 Providing Services
Your personal and ride information is used to facilitate the booking, confirmation, and completion of your rides. We use your location to calculate fares and provide accurate routing.
2.2 Account Management
We use your information to manage your account, process your payments, send receipts, and notify you about ride updates, scheduled rides, and other essential features.
2.3 Improving Services
We use your data for improving our app’s performance, user experience, and providing personalized offers or promotions that match your preferences.
2.4 Safety and Emergencies
When you use SOS, we use your live location, trip and driver details and the SOS audio recording described in section 1.5 to alert the Ollo safety team, notify the emergency contacts you have saved, and investigate and respond to the incident.
3. Data Sharing and Disclosure
3.1 Sharing with Drivers
For the purpose of providing rides, your location, trip details, and contact information may be shared with the driver handling your ride request. Drivers are also required to protect your privacy and use this information only for the ride.
3.2 Service Providers
We may share your information with third-party service providers who assist with payment processing, customer support, or technical infrastructure.
3.3 Emergency Contacts and Safety
When you press SOS, your live location and trip details are sent to the emergency contacts you have saved in the app. SOS audio recordings are not sent to your emergency contacts; they are available only to the Ollo safety team, and may be shared with the police or other authorities where required by law or needed to protect your safety.
3.4 Legal Obligations
We may disclose your information if required by law or to protect the rights, property, or safety of Ollo, our users, or the public.
4. Data Security
We implement industry-standard security measures, including encryption, to protect your data during transmission and storage. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights
5.1 Access to Information
You have the right to access, update, or delete your personal data held by Ollo. You may request a copy of your data at any time.
5.2 Data Deletion
You can delete your account in the app under Account → Settings → Delete account, or remove your personal data under Account → Settings → Delete my data permanently. You can also ask our customer support to do it for you; see our account deletion page. Please note that deleting your account may impact your ability to use the app.
Accounts blocked for fraud: If Ollo blocks an account for fraud or other serious misuse, we keep the phone number, email address and device identifier linked to it for 5 years, even if the account is deleted, so the same person cannot open a new account. This record is accessible only to authorised Ollo personnel, is not used for marketing, and is deleted after 5 years or sooner if the block is lifted.
6. Website, Cookies and Analytics
This section covers our website, tryollo.com.
6.1 Google Analytics
We use Google Analytics 4, provided by Google, to count visits and understand which pages people use, so we can improve the site. Analytics cookies (such as _ga) are only set if you choose Accept on the cookie banner. If you choose Decline, or make no choice, no analytics cookies are set. Google may still receive basic signals that do not use cookies, such as that a page was opened. We do not use advertising cookies and we do not sell your data.
6.2 Changing your choice
We save your cookie choice in your browser so we do not ask again on every page. You can change it at any time with Cookie settings at the bottom of every page.
6.3 Help chatbot
The help chatbot runs in your browser and answers from a fixed list of topics. Your chat is saved in your browser for up to 24 hours so it is still there if you close and reopen it, and it is not sent to us. We only record which help topic was shown, never the words you typed.
6.4 Contact form
If you use the contact form, the details you enter are sent to our support team so we can reply to you.
By using the Ollo user application, you acknowledge that you have read, understood, and agreed to the above Privacy Policy.