Book a ride, anytime, anywhere.

You go online in the app, accept the ride requests that come to you, and collect the fare from the rider yourself at the end of every trip. Ollo does not hold your money — the whole fare is yours. In exchange, you pay Ollo a commission on the rides you complete.

1. Register with your phone number and verify the OTP sent to it.
2. Fill in your personal details and take the selfie the app asks for.
3. Add your vehicle — make, model, colour, number plate and photos of the car.
4. Upload your documents, with the expiry date on each one that has one.
5. Wait for the Ollo team to review and approve. You are notified once you are cleared to go online.

The Documents screen lists everything Ollo needs from you, which typically includes:

1. National ID
2. Driving License
3. PSV Badge
4. Certificate of Good Conduct
5. KRA PIN Certificate
6. Profile photo
7. Vehicle Insurance, Inspection Certificate and Logbook
8. PSV Permit and Road Service License

Upload a clear, complete photo of each document and enter the correct expiry date — a blurred or cropped copy is the most common reason for rejection.

You collect 100% of every fare directly from the rider — Ollo never touches that money. Ollo charges you a commission of 18% of the fare, which you settle separately. So on a KSh 1,000 trip you collect KSh 1,000 and owe KSh 180 in commission.

Rider discounts are paid for by Ollo, not by you — a discounted trip leaves you with the same amount as a full-price one.

Commission builds up as you complete rides and is due every 2 days. If it is still unpaid after that, you are blocked from going online until you clear it — paying restores your access immediately.

1. Open the platform fee screen from the menu, or tap “Pay Now” on the block message.
2. Check the total dues and the per-ride breakdown.
3. Confirm your M-Pesa number and the amount.
4. Tap to pay — an M-Pesa STK push is sent to your phone. Enter your PIN to complete it.

Swipe the “Go Online” control at the bottom of the home screen and requests start coming to you. Use the demand heat map to position yourself where riders are booking most, stay online during the morning and evening peaks, and keep your acceptance rate and rating healthy.

Keep location permission set to “Allow all the time” and battery optimisation off for Ollo, or Android can stop the app in the background.

The app tells you the reason on the screen. The usual ones are:

1. Unpaid commission past its due date — clear it and you are unblocked straight away.
2. A required document has expired — upload the renewed copy and wait for approval.
3. Your account is still under review, or has been suspended by the team.
4. Location permission or GPS is off.

Drive to the pickup point using the in-app navigation — the rider is notified automatically as you get close. When they get in, ask for their 4-digit pickup code and enter it to start the trip. At the destination, tap the drop-off action, collect the fare and rate the rider.

Never start a trip without the code. It proves the right rider is in your car and protects you if a trip is later disputed.

The home screen warns you well before a document runs out, and again once it has. Documents that keep you road-legal will stop you going online once they expire — you can only drive again after uploading a valid renewal and having it approved. Renew early: approval is not instant, and an expired document costs you working days.

Share your referral code from the Refer & Earn screen. When someone joins Ollo with your code and starts driving or riding, you earn a reward. Payouts cover that referral balance — not your trip earnings, which riders already pay you directly. Withdraw it under Account → Earnings & Payouts → Request Payout.

A payout cannot be requested while you have commission outstanding.